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Privacy Policy

Vilkograd d.o.o. undertakes to protect the confidentiality of data (privacy) of users of websites managed by Vilkograd d.o.o. (of its customers, current and potential future business partners).

We will use the collected data to perform the services we offer. We respect the confidentiality of your data (your privacy), so we will do everything necessary to protect it from any violations and abuses.

Statement on the protection of data confidentiality (privacy)

The administrator of the website, the company Vilkograd d.o.o., is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act. For our own needs, we collect data that you enter in forms on Only this information is necessary to complete the order. We guarantee that we process data in accordance with the applicable European legislation (General Data Protection Regulation) and in accordance with the national legislation of the Republic of Slovenia (the Personal Data Protection Act, the Electronic Communications Act and the Electronic Market Act).

We take care to protect your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Data is stored on password-protected servers with limited access. The website takes care of the security of your personal data and respects your choices for their intended use. We can only forward your data to the logistics/delivery service for the purpose of executing your order. The mentioned partners protect and do not store the transmitted data, and do not use it for other purposes.

The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. Under no circumstances will the user’s data be given to unauthorized persons.

The user himself is also responsible for the protection of personal data by ensuring the security of his username and password.

We undertake that the collected personal data obtained through our websites or through telecommunication means will be used in accordance with this Statement, that in no case will we sell, lend or in any other way pass on personal data to third parties, except in cases specified by law.

The controller of personal data is the website operator Vilkograd d.o.o., Zlateče pri Šentjurju 8a, 3230 Šentjur, phone: +386 3 746 12 21, email:

All topics and content that will be dealt with by the data protection officer are subject to strict confidentiality.

Data processing and legal basis

We process personal data if you purchase selected products as a registered customer or as a guest customer of our online store We process this data exclusively for the purposes of fulfilling our contractual obligations and exercising rights from the contractual relationship, including resolving complaints.

We process the personal data you provide to us for the purpose of delivering products exclusively for the purpose of delivering products to your address. This personal data of yours (e.g. first and last name, delivery address, telephone number) can only be provided expressly to contractual providers of goods transport.

Every time you visit the website, a web server file is automatically saved on the server. We collect the (personal) data collected in this way with the help of cookies, whereby we will ask you for your consent before installing more invasive cookies, while we may collect certain other data based on our legitimate interests.

All your data that you have entrusted to us will be treated as strictly confidential and will be used only for the purposes for which it was provided and collected. In case of additional needs for further data processing for another purpose, we will contact you beforehand and ask for your prior written consent.

In the event that you send a request for a specific product to our contact information, which is published on our website, we process your personal data exclusively for the purpose of preparing a response to your request, to inform you whether the product you are requesting is available, for the possible preparation and conclusion of the contract, for the implementation of the concluded contract and to answer your question.

For this purpose, we only collect your personal data that you provide us voluntarily. All data that is collected through our websites or communicated to us in any other way is collected for the purpose of providing online store services or to carry out the actual response to your inquiry, for purchase or just administration.

We inform you that we can entrust individual tasks related to your data to our business partners (contractual processors). Contract processors can process confidential data exclusively on our behalf and within the limits of our authorization (in a written contract or other legal act) and in accordance with the purposes defined in this Statement. The mentioned partners carefully protect the transmitted data and do not store it in stock, and do not use it for their own purposes.

Subscribe to the newsletter:

On the website, you can also subscribe to receive current notifications and information about our promotions and news. For this purpose of direct marketing, we can inform you about new products from our product range via e-mail. About the news of you we will inform you as necessary. This data is processed on the basis of your express consent, whereby you can revoke your consent to receive advertising messages at any time free of charge by sending us an email to the email address:

We undertake not to pass on your personal data to unauthorized third parties without your consent.

We inform you that we can entrust individual tasks related to your data to our business partners (contractual processors). Contract processors can process confidential data exclusively on our behalf and within the limits of our authorization (in a written contract or other legal act) and in accordance with the purposes defined in this Statement. The mentioned partners carefully protect the transmitted data and do not store it in stock, and do not use it for their own purposes.

Data users:

Within the framework of legal jurisdiction, your personal data may be disclosed to the users listed below who are our contractual partners.

– to postal service providers, courier service providers and logistics/delivery services for the purpose of executing your order;

– accounting services, law firms and other providers of legal and business advice;

– providers of file and data carrier destruction services;

– providers of information technology services in the context of software servicing and maintenance;

– to the administrator and administrator of the website;

Storage of personal data:

We keep personal data for as long as is necessary to fulfill the purpose for which the individual data was collected and further used. After the retention period has expired, we will effectively and permanently delete or process your personal data so that your identification is no longer possible.

We keep the data that we process on the basis of the law for the period prescribed by law. We keep the data that we process for the execution of the contractual relationship with you for the period necessary for the execution of the contract and for the entire time that the statutory limitation period for claims from such a concluded contract lasts, except in the case of a dispute related to the contractual relationship.

Personal data that we process based on your consent or legitimate interest, e.g. in the case of sending electronic newsletters, we keep it permanently until you revoke this consent or until you request to stop processing, whereby we undertake to check the existence of the purpose of personal data processing at regular time intervals. We will delete the data before cancellation only if the purpose of personal data processing has already been achieved (e.g. if we stop sending advertising e-mails) or if this is stipulated by law.

If there is a different legal storage period for certain data that is processed for the realization of contracts (e.g. accounting or tax data), the storage period is up to 10 years. Data processing is limited during this time.

We carefully protect personal data obtained through the use of our websites, through telecommunication channels or in any other way against loss, misuse, unauthorized access or disclosure, alteration or destruction. The data is stored in password-protected servers with limited access.

After the termination of the need for data management, i.e. after fulfilling the purpose for which the data was collected, the data is irretrievably and permanently deleted.

In the event that certain links to websites that are not directly connected to are published on the website, we do not assume any responsibility for the protection of your data on these websites.

You control the data you provide to us. If you decide not to provide us with certain information, then you will not be able to access certain places or functions on our website, we will also not be able to answer your inquiry and, as a result, you will not be able to make a purchase on our website.

If you no longer wish to receive email notifications, you can unsubscribe free of charge by sending us an email with the content: Unsubscribe from e-news at

User rights:

The provider ensures the realization of all rights belonging to the buyer in connection with the processing of your personal data based on applicable legal regulations.

Right to revoke consent: If you as an individual have consented to the processing of your personal data (for one or more specified purposes), you have the right to revoke consent. Revocation of consent does not affect the legality of data processing that was carried out until its revocation.

You can revoke your consent at any time free of charge by sending a written statement to the controller at the email address: Revoking consent to the processing of your personal data has no negative consequences or sanctions.

Right of access to personal data: As an individual, you have the right to receive confirmation from the controller as to whether or not data relating to you is being processed. If this is the case, you have the right to give you access to your personal data (i.ej. viewing and their copying or copying) and to provide you with information related to the processing of your personal data (e.g. on the purpose of processing, type of personal data, users to whom personal data have been or will be provided, expected data retention period, technical and organizational measures for data protection, the existence of automated decision-making, including the creation of profiles, etc.),

Right to rectification: As an individual, you have the right to obtain that we enable you to correct inaccurate personal data relating to you and to enable you to supplement incomplete personal data. For this purpose, you have the right to provide us with a supplementary statement with up-to-date personal data.

The right to delete personal data (so-called right to be forgotten): You have the right to have the controller delete personal data concerning you without undue delay, if there is one of the reasons from Article 17 of the General Data Protection Regulation (e.g. if the data is no longer necessary for the purposes for which they were collected or otherwise processed, if you withdraw your consent and for the processing and there is no other legal basis, if you object to the processing, and there are no overriding legitimate interests, if the personal data were processed illegally, etc.).

Right to restriction of processing: You have the right to have the controller restrict the processing of your data if one of the following cases exists:

– if you dispute the accuracy of data processing, for a period that allows the controller to check the accuracy of the data;

– if the processing is illegal and you request processing restriction instead of deletion,

– if the controller no longer needs the data, but you need it to assert, implement or defend legal claims;

– if you have objected to the processing until it is verified whether the legitimate reasons of the controller prevail over your reasons.

Right to data portability: As an individual, you have the right to receive your personal data in a commonly used and machine-readable format and to have this data transmitted directly to another controller, where this only applies if the processing of your personal data is based on consent or contractual relationships and the processing is carried out by automated means.

Right to object: If the data processing is based on our legitimate interests, you have the right to object to the processing of your personal data at any time, based on reasons related to your particular situation. In such a case, we will continue to process your personal data only if we prove necessary legitimate reasons for the processing that will prevail over your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.

You can object to the processing of your personal data for direct marketing purposes, including the creation of profiles, at any time and free of charge, without giving reasons, by sending us a message to the email address: If you object to the processing of your data for direct marketing purposes, we will immediately stop processing your data for these purposes.

We will also provide you, at your request, in accordance with applicable law, with other information related to your personal data that we process.

The right to file a complaint: If you suspect that the processing of your data has resulted in a violation of personal data protection legislation, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia, at the address Zaloška 59, 1000 Ljubljana, Slovenia, phone number: 00 386 (0 )1 230 97 30, email address:

The responsible person at Vilkograd d.o.o. will answer questions about the confidentiality of your data, the method of data collection and processing, or your requests to exercise your rights in relation to your data. on the telephone number: +386 3 746 12 21 or on the e-mail address:

We undertake to respond to your requests without undue delay, and at the latest within the statutory deadlines.

For the purposes of reliable identification in the event of exercising rights in relation to personal data, we may request additional information from you. If we are still unable to reliably identify you, we will unfortunately have to decline your request.


The provider will contact the user via means of remote communication only if the user does not expressly object to this.

Advertising emails will contain the following components:

they will be clearly and unequivocally marked as advertising messages, the sender will be clearly visible, various campaigns, promotions and other marketing techniques will be marked as such. The terms of participation in them will also be clearly defined, the method of unsubscribing from receiving advertising messages will be clearly presented, the provider will explicitly respect the user’s wish not to receive advertising messages.

Complaints and disputes

The provider complies with applicable consumer protection legislation. In case of complaints, disputes, problems, the buyer can contact the provider on the phone number +386 3 746 12 21, or by email and mail to The appeal process is confidential. The provider responds to all complaints by e-mail or telephone in the shortest possible time and within the framework of legal obligations depending on the type of complaint. The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably. If the dispute cannot be resolved, the court of the consumer’s permanent residence is competent to resolve the dispute. On 14 November 2015, the Act on out-of-court settlement of consumer disputes entered into force (Official Gazette of the Republic of Slovenia, No. 81/2015; hereinafter ZIsRPS). ZIsRPS regulates out-of-court settlement of domestic and cross-border disputes between companies and consumers through the intervention of an out-of-court consumer dispute resolution provider (hereinafter: IRPS provider).

In accordance with legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The provider enables online shopping in the territory of the Republic of Slovenia and publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS).


Visitors can register on the described websites. This ensures access to various contents and to protected contents related to the company Vilkograd d.o.o. and our products. However, you will not receive any promotional material via email unless you choose to do so. We will not pass the information on to other advertisers or vendors. Registered users can cancel their registration at any time. If and when they unsubscribe, they will no longer receive emails. We will protect the confidentiality of your data (privacy) within the framework of this privacy statement even if you decide to cancel your registration.


Website users can unsubscribe from receiving e-news and other promotional messages at any time. They can do this on the websites where they signed up for the news. By clicking on the Unsubscribe from e-news link at the end of every e-mail containing e-news or by sending a request to

Enforcement of provisions on the protection of confidential data (privacy)

Anyone who has access to customer data must comply with these data confidentiality (privacy) provisions. Any employee who violates or abuses the confidentiality (privacy) rules will be subject to disciplinary action, including termination of employment or even criminal consequences.


This website contains links to other sites. You should be aware that Vilkograd d.o.o. is not responsible for the data confidentiality provisions of other parties. These provisions on confidentiality of data (privacy) refer only to the data that we have collected on the described websites.


For all questions regarding the privacy policy, you can contact us at:

About online cookies

What are cookies and why are they needed?

A cookie is a small file that is stored on your computer when you visit a website. Cookies contain various information that the website reads when you visit it again. Most modern websites use them. By themselves, cookies are not harmful, they do not contain viruses or any other malicious code. They are used for various purposes, for sessions (e.g. logging into a user account), for baskets in online stores, to display various advanced content on the website (e.g. maps, video), to keep page visit statistics, to support social network plugins , and also for displaying advertisements tailored to the web user.

The legal restriction of cookies is primarily a result of the misuse of cookie technology to track users and thereby encroach on online privacy.

Types of cookies:

Temporary or session cookies “live” from the moment the user opens the browser until the moment the session ends and the browser is closed. Websites use them to store temporary information, such as shopping cart items, for increased security in online banking, etc. Since such cookies are stored for a shorter period of time, their invasiveness for the user’s privacy may be less.

Persistent cookies remain saved even when the user closes the browser and ends the session. Websites use them e.g. to store registration information, page language settings, etc., as well as to build user profiles and analyze traffic. Persistent cookies can remain on your computer for days, months or even years.

Own cookies (1st party cookies) are from the website the user is viewing and can be permanent or temporary. Websites they use these cookies to store information that will be used again the next time the user visits this site.

Other cookies (3rd party cookies) originate from other, partner, websites (which, for example, display advertisements on the original website or measure traffic). In this way, third parties can collect user data from various websites and use it for various purposes, from advertising and analytics to improving their products. Such cookies represent a major invasion of privacy of the user.

You always have the option to accept or reject cookies. Most web browsers automatically accept cookies, which you can change in the settings so that your computer rejects cookies or you receive a warning before a cookie is saved.

Which web cookies do we use?

The website uses cookies so that, exclusively for our own needs, we can distinguish between visitors and count their number, thus improving the site’s performance. For this purpose, we use the most widely used tool Google Analytics. You can read more about Google Analytics cookies by clicking on this link.

Our website also uses cookies that provide you with a better user experience by remembering your login or registration on the website, data entered in online forms and your consent to the use of cookies.

Data collected with the help of cookies will not be passed on to third parties under any circumstances.

Types of cookies we use

We use our own session or permanent cookies for the website to remember the user’s entries in the online forms, the shopping cart, to adjust the settings to the user’s preferences, such as the way results/content are sorted, etc.

In this case, the user actively enters the content, or clearly expresses his wish by clicking on the “add to cart” button, for example sorting the products in a category according to a certain characteristic, or similar. Such cookies are absolutely necessary to offer you the services available on this website. They enable the page to remember and execute the user’s request, such as login to the user profile or the contents of the shopping basket.

Own session cookies or Mandatory cookies from the website only last for one session, i.e. from the moment you enter the website until the moment you close it. These cookies cannot be removed otherwise than by not visiting the website.

Performance cookies These cookies collect information about how the website is used, such as which pages users visit most often and whether error messages appear on the website. These cookies do not collect information that could identify the user. All information collected is aggregated and therefore anonymous. These cookies are used only to improve the functionality of the website. By continuing to use our website after you have been notified about cookies, you agree to us placing this type of cookie on your device.

Functional cookies These cookies allow the website to remember your chosen options (for example, your username, language or region where you are located) and offer you improved, more personal options. These cookies can also remember changes to font size and other parts of the website that you can customize. They are also useful for providing services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies can be anonymous and does not track your browsing on other websites.